Shipping policy
- Order Handling Once your order is confirmed, our team will arrange packing and shipment within 1 to 3 working days to get your items on their way as soon as possible.
- Overseas Delivery Timeframes Our standard international courier service usually arrives in 7–14 working days. Delivery speed is affected by regional logistics schedules and customs clearance. An expedited shipping option is offered at checkout if you require a quicker transit.
- Shipping Cost Calculation Freight fees are dynamically calculated based on the total weight of your items and delivery location. You will see the full shipping cost before payment, with no extra or undisclosed charges added later.
- Customs Charges Cross-border shipments may incur import duty and tax determined by the destination country’s customs office. These fees are payable by the buyer. We recommend checking local import rules before purchasing to prevent unexpected costs.
- Packing and Insurance All packages are packed with durable, impact-resistant materials to safeguard products during transit. You can add shipping insurance at checkout for high-value goods for additional coverage.
- Receipt Check and After-sales Service Examine the package exterior when it arrives. Refuse acceptance and contact us immediately if you find broken packaging, leaks or severe deformation, and keep photographic evidence. If factory defects are found after signing for the parcel, please message our support team within 48 hours. We will assess the situation and offer appropriate solutions including return or exchange.
- Support Service Our customer service team can assist you with tracking updates, customs questions and other shipping-related concerns. Reach out anytime and we will reply promptly.
We keep refining our logistics workflow to deliver a secure and smooth shopping experience for every overseas customer.